FAQs

What's the difference between our website and Amazon store?

First of all, we guarantee that the products in both stores are equally fresh and reliable.

1. Discounts , New customers can enjoy a 15% discount on their first order on our website, and old customers can redeem discount from Rewards.

2. Better shopping experience ,  faster customer service response, and priority delivery for orders placed on our website

3. Priority to participate in various store activities , such as new product trials, discount promotions, etc.

Shipping & Packaging

How long does shipping and delivery take?

We typically ship orders Monday through Thursday. Orders placed before 1:00 PM are generally shipped the same day.

Most orders arrive within 1–2 days after shipment, depending on the destination and carrier service.

Orders shipped on Thursday are generally expected to arrive by Saturday, although actual delivery may occur earlier or later depending on the carrier, destination, and transit conditions.

Because carriers generally do not pick up our perishable shipments over the weekend, orders placed after 3:00 PM on Thursday or on Friday, Saturday, or Sunday are typically held and shipped the following Monday. This helps minimize the risk of seafood remaining in transit over the weekend.

Once your order ships, you’ll receive a tracking email so you can monitor your delivery status.

What will i be charged for shipping?

  • Shipping is free on orders over $119, under $119 is $35 per piece

What is the taste and quality of frozen food when it arrives?

Our flash-freezing technology is at -86 degrees Celsius . This technology allows for rapid freezing without damaging the food's original cellular structure and microorganisms, preserving the food’s texture and freshness.

What to do if you receive an item that is not fresh?

If the food quality declines due to logistics delays, please notify us in time.

What if I’m not satisfied?

If you are not satisfied, please contact us within 24 hours of delivery with photos so we can review and provide a resolution.