First of all, we guarantee that the products in both stores are equally fresh and reliable.

1. Discounts , New customers can enjoy a 10% discount on their first order on our website, and old customers can redeem a $10 discount for every $100 spent.

2. Better shopping experience ,  faster customer service response, and priority delivery for orders placed on our website

3. Priority to participate in various store activities , such as new product trials, discount promotions, etc.

• Orders ship within 1-3 business days of purchase, and deliver within 1-3 days of shipment.* Please order by midnight on Monday to ensure same-week delivery, but note that your order may deliver same-week even if you order after Monday (depending on your transit time).
• You will receive a tracking email when your order ships. We do our best to deliver on weekdays so that you have your order in time for the weekend!
• Please contact support@oceanzen.com with any special delivery date requests before your order ships.
• (*Shipping & Delivery Schedule is subject to change during major holiday seasons.)

• Shipping is free on orders over $99, under $99 is $30 per piece

Our products are packaged using flash-frozen technology to ensure food quality. Typically arrive within 3-4 days.

Our flash-freezing technology is at -86 degrees Celsius . This technology allows for rapid freezing without damaging the food's original cellular structure and microorganisms, preserving the food’s texture and freshness.

If the food quality declines due to logistics delays, please notify us in time.

We want you to be 100% satisfied with your order.
All of our products are guaranteed fresh and should be inspected immediately upon delivery.
For any reason you're not satisfied with our product, we are happy to offer a refund or a replacement.