Refund policy

Refund Policy

At OceanZen, we take pride in delivering high-quality seafood and providing a great customer experience.

Due to the perishable nature of our products, all sales are final and we do not accept returns of perishable products.

If there is an issue with your order, please contact us within 24 hours of delivery and provide clear photos of the product, shipping box, packaging, and shipping label. This information helps us evaluate the condition of the shipment and resolve your concern as quickly as possible.

Depending on the circumstances, we may offer a replacement, partial or full refund, store credit, or another appropriate resolution at our discretion.

Please note:

• Products should be inspected promptly upon delivery.
• Claims reported more than 24 hours after delivery may not be eligible for resolution.
• Refunds, replacements, and other resolutions are evaluated on a case-by-case basis.

We are committed to working with you to find a fair resolution and appreciate your understanding.

Contact us: support@oceanzen.com