Refund policy

At OceanZen, we take pride in delivering high-quality seafood and ensuring a great customer experience.

Due to the perishable nature of our products, all sales are final, and we do not accept returns.

If there is any issue with your order, please contact us within 24 hours of delivery and provide photos of the product, packaging, and shipping label. This helps us review and resolve your concern as quickly as possible.

Depending on the situation, we may offer a replacement, partial refund, or store credit at our discretion.

Please note:

Products must be inspected upon arrival

Claims reported after 24 hours may not be eligible for resolution

Refunds or replacements are evaluated on a case-by-case basis

We are committed to working with you to find a fair solution and appreciate your understanding.